At Margaret River Rides, we aim to provide a smooth and reliable service for every journey.

Please take a moment to review the key terms of our service:

Booking Confirmation: All bookings are confirmed once full payment has been received. You will receive a confirmation email once your booking is secured.
Booking Window: To ensure we can plan your ride effectively, all bookings must be made at least 12 hours prior to your scheduled pick-up time.
Cancellations & Refunds: If you need to cancel, please contact us as soon as possible. Cancellations made with more than 24 hours’ notice may be eligible for a refund (minus any applicable processing fees). Cancellations within 24 hours are non-refundable.
Delays & Changes: We monitor flight arrivals and will adjust pick-up times for delayed flights where possible. If your travel plans change, please let us know as soon as possible so we can accommodate where feasible.
Passenger Responsibility: Please ensure you are ready at the agreed pick-up location and time. Delays may impact our ability to service subsequent bookings.

FIFO Transfers – Additional Terms

Due to the high volume of FIFO flights and the need to maintain a tight schedule, our drivers are unable to wait for delayed flights. Waiting may disrupt scheduled transfers for other passengers.
If your FIFO flight is delayed or cancelled, your transfer may be forfeited and a new booking will need to be made (subject to availability).
We strongly recommend checking in with us prior to your flight if you have concerns about timing or changes to your rostered shifts.

By booking with Margaret River Rides, you agree to these terms. If you have any questions, please don’t hesitate to get in touch.